800-672-8776, Option 2
Hours of Operation
Monday through Friday
8:00 a.m to 9:00 p.m EST/EDT
Verian Client Care practices the Verian mission by being laser-focused on our customers’ needs. Verian Client Care is here to ensure the ongoing success of your investment in our technology solutions.
Verian understands that our customers’ support needs vary and may evolve over time. We provide two plans that may be further customized to meet your specific needs.
|Verian Support Portal||X||X|
|Verian Knowledge Base||X||X|
|New Case Reporting - (email, phone, online)||X||X|
|New Service Packs - (on premises, private hosted)||X||X|
|New Releases (cloud)||X||X|
|Recurring Support Status Conference Calls||X|
|Assigned Client Account Manager||X|
|Weekly Status Reports||X|
|Dedicated Support Engineer||X|
|On-site Meetings with Verian Services Management||X|
Verian’s Technical Support is staffed with skilled Support Engineers, trained to aid customers with issue diagnosis and resolution. Support includes troubleshooting, advice and assistance for any of Verian’s software products and is offered via online, email, and telephone communication methods. Customers may identify up to three designated licensed users to communicate with Verian’s Technical Support.
Verian Knowledge Base
The Verian Knowledge Base consists of hundreds of solutions written by Verian Support Engineers, Consultants and Developers. The goal of the Knowledge Base is to provide Verian customers and partners with an extensive, easily searchable technical knowledge repository allowing for 24/7/365 Online Technical Support. Contact Verian Technical Support for access to the Verian Knowledge Base, or access it via the Verian Support Portal sidebar link provided above.
Verian Support Portal
The Verian Support Portal allows for customers to create, view and update their cases with Verian Technical Support 24/7/365. Contact Verian Technical Support for access to the Verian Support Portal, or use the convenient sidebar link provided above.